Ticket System
Digital queue numbers for medical practices: take a ticket, see the waiting time, get called.
The ticket system replaces paper numbers and calling out across the waiting room. It has five interfaces: Admin, waiting room display, terminal, a ticket website for creating tickets and the personal ticket page for patients.
It runs on ordinary PHP web hosting.
Features
Ticket via QR code
Patients create their ticket contact-free on their own phone or at the terminal in the practice.
Estimated waiting time
Visible when creating the ticket and on the personal ticket page.
Waiting room display
Shows called numbers on a screen, with announcements and optional sound.
Several consulting rooms
Several rooms work in parallel. Tickets can also be assigned to free rooms automatically.
“I will be late”
Patients step away for 10 to 60 minutes and report back with “I am here”.
Matched to the practice
Colours can be matched to the practice website with a hex code in the admin area.
How it works for patients
From ticket to call.
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Create a ticket
Scan the QR code at the terminal with your phone, or tap Create ticket at the terminal.
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Open your personal ticket page
You see your number and the estimated waiting time. Keep the page open or save it.
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Optionally enter name or email
If the practice has enabled it, you can enter your name and will then be called by name.
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Come later or take a break
With I will be late you choose 10 to 60 minutes. Back at the practice, tap I am here.
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Wait for your call
Your number appears on the waiting room display together with the room you should go to.
Frequently asked questions
Do I need an app or an account?
No. The ticket system runs in the browser, no account is needed.
What happens if I do not show up?
Assigned tickets end automatically as no-show after a period set by the practice.